Complaints Policy
Joshua Brown Property Ltd is committed to delivering a high standard of service and to treating all clients, investors and partners fairly, professionally, and with respect.
We are ambitious in our approach and continually review and improve our services. Feedback is important to us and helps shape how we operate.
If you have comments, suggestions, or concerns about your experience, we encourage you to let us know.​
FEEDBACK
​
If you would like to provide general feedback or suggestions, please email:
director@joshuabrownproperty.com
We welcome constructive feedback and use it to improve our services.
MAKING A COMPLAINT
​
If you wish to make a complaint, please email:
director@joshuabrownproperty.com
Please include as much detail as possible, including:
-
A clear description of the issue
-
Any relevant dates or correspondence
-
How you would like the matter to be resolved
​
OUR COMPLAINTS PROCESS
​
We aim to handle complaints promptly and fairly.
-
Acknowledgement
We will acknowledge receipt of your complaint within 5 working days of receiving it. During busy periods this may take slightly longer. -
Investigation
We will investigate your complaint fully. This may involve requesting additional information where necessary. -
Response
We aim to provide a full written response within 14 days of receiving all relevant information. Where this is not possible, we will keep you informed of progress.
​
IF YOU ARE STILL NOT SATISFIED
​
If you are not satisfied with our response, or if we fail to respond within a reasonable timeframe, you may refer your complaint to our independent redress scheme.
Joshua Brown is a member of the Property Investors Mediation Service (PIMS). PIMS provides mediation services for property investors and property entrepreneurs.
PIMS Membership Details
Membership name: Joshua Brown
Membership number: 142501
PIMS membership applies to Joshua Brown personally and covers businesses in which he owns at least 25%.
Further information or a complaint can be raised directly with PIMS at:
​
IMPORTANT NOTE
​
This Complaints Policy applies to service-related complaints only.
For complaints relating to data protection or the handling of personal data, please refer to our Privacy Policy, which explains your right to contact the Information Commissioner’s Office (ICO).
CONTACT
Joshua Brown Property Ltd
Email: director@joshuabrownproperty.com
The company’s registered office address is available via Companies House.
